Managing short-term rentals isn’t just about having a great property — it’s about delivering fast, reliable and friendly communication that builds trust with guests from the very first message.
Our Sales & Guest Customer Care service is designed to help hosts streamline their operations, protect their reviews, and create smoother, more profitable stays with less stress.
I’m John, a Peruvian host living in London with a background in marketing and sales, and I’ve been in the short-term rental world for more than 7 years.
During this time, I’ve helped manage over 20 flats in London and welcomed thousands of guests. Those guests – their reviews, messages and recommendations – are our real business card.
What I’ve learned is simple:
It’s not just about having a nice flat. It’s about how quickly you respond, how clearly you communicate, and how supported guests feel from the moment they send the first message.
That’s where our Sales & Guest Customer Care service comes in.
We can support you with:
Responding quickly and professionally to questions so you don’t lose bookings to slow replies.
Clear, friendly messaging on platforms (or WhatsApp/email if you prefer) to guide guests and keep them informed.
Helping avoid double bookings, gaps where you lose money, or poor planning that stresses cleaners and guests.
We deal with common guest problems and questions first, and only escalate to you when it’s really needed.
We adapt to your voice, your house rules, and your business goals – this is still your property and your brand.
Because of my marketing and sales background, we always keep an eye on:
You choose how “hands-off” you want to be:
Either way, our experience with 20+ London flats and thousands of happy guests means we know how to keep things running smoothly, protect your reviews, and help your property perform better as a business.
Unlike what many of our parents would have told us, “Don’t judge a book by its cover”, Airbnb does! The platform’s algorithm assesses many characteristics to evaluate quality, including the listing photos, reviews of the listing and listing characteristics. Higher-quality listings tend to rank higher in searches.
Attention-grabbing photographs are vital in better monetising your property listing on Airbnb and every booking platform we list your property on. Great Airbnb photos help ensure higher rankings in search results by highlighting your airbnb listing’s unique and key selling points.
Our photography team will work closely with you in designing the perfect look for your property. We recognise the importance of accurate listing images that represent the property truly.
According to Airbnb, listings with professional photography earn 20% higher returns on average than other listings in their area. Together with the description, your property photos are one of the top tools you have to help encourage guests to book your property.
Get a free estimate, then book a call to discuss your potential. Happy? We’ll take it from there.
It all starts with a call. Check we’re a good fit, find out more about how we’ll tailor out letting strategy to you and if happy – we’ll onboard your property, take professional photos and create your platform listings.
Once you’re ready to start hosting, we’ll vet your guests and check them in. From hotel-quality linen to 5-star property cleans, we’ll take care of everything to make sure they leave you glowing reviews.
Our dashboard lets you see all your income and bookings at a glance, and we’ll forward your earnings straight to your nominated bank account as soon as we receive them. It’s time to take your property to the next level!