n short-term rentals, small issues can appear at the worst possible time — between check-out and check-in. Our Handyman & Maintenance Services are designed to fix those problems quickly, protect your reviews, and keep your property guest-ready at all times.
I’m John, a Peruvian living in London and the founder of Straight Inn.
Before I was managing short term rentals, I was learning how to fix things with my dad back home – he was a builder, and from a very young age he taught me how to handle small repairs properly. Later on, I studied marketing, which helped me understand something very important: in STR, your product is the guest experience – and that experience breaks when things don’t work.
When I started running and supporting short term rentals in London, I realised how often small issues appear between check-out and check-in:
If you wait for a different “professional” for every small job, you risk:
So I combined my builder-family background, my marketing mindset, and my hosting experience, and became a hands-on, multi-tasking host who can sort day-to-day issues quickly – and now I train my crew to do the same.
At Straight Inn, our Handyman & Maintenance Services include:
Because we understand both operations and guests, we focus on two key things:
For more complex work, we’ll always recommend a specialised professional – but for the constant, everyday STR issues that can damage your reviews, we’re there to keep your property safe, working, and guest-ready.
From broken boilers to leaky taps – we handle it all. We’ll upload a digital report to your host dashboard and categorise the issue as non-urgent, urgent, or an emergency – giving you a quick update at a glance.
You can let us know how you’d like us to resolve issues depending on the severity level – at the click of a button! Perhaps you’d rather we didn’t get in touch over a broken toilet seat, but would prefer an immediate call if your boiler is faulty. We’ll maintain your property however you choose.
We’ll categorise an issue as non-urgent if it results in the property not being as advertised. This could include broken light bulbs or minor appliances not working like a TV or hairdryer.
We’ll categorise an issue as urgent if it causes significant discomfort to your guest, but isn’t an emergency. This could include guests not having hot water, a broken shower, or a power outage in one room.
Emergencies occur very rarely (or never!) – but we like to be prepared. We’ll categorise an issue as an emergency if it could cause serious property damage, or lead to a guest needing to check out. This could include a gas leak, burst water pipes, serious roof leak, or complete power outage.
Get a free estimate, then book a call to discuss your potential. Happy? We’ll take it from there.
It all starts with a call. Check we’re a good fit, find out more about how we’ll tailor out letting strategy to you and if happy – we’ll onboard your property, take professional photos and create your platform listings.
Once you’re ready to start hosting, we’ll vet your guests and check them in. From hotel-quality linen to 5-star property cleans, we’ll take care of everything to make sure they leave you glowing reviews.
Our dashboard lets you see all your income and bookings at a glance, and we’ll forward your earnings straight to your nominated bank account as soon as we receive them. It’s time to take your property to the next level!