Privacy Policy

1. PRIVACY POLICY (UK GDPR COMPLIANT)

Last Updated: [insert date]

Business Name: STRAIGHTINN

Owner: John Harol Cuzcano Santa Cruz (Sole Trader)

Address: 30 Station Way, Flat 1, SM3 8SQ, London, UK

1. Introduction

This Privacy Policy explains how STRAIGHTINN (“we”, “us”, “our”) collects, uses, stores, and protects personal data.

We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable privacy laws.

By using our services or website, you consent to the practices described in this policy.

2. Data We Collect

We may collect the following information:

2.1 Personal Identification Data

• Full name
• Email address
• Phone number
• Home address (for owners)
• Date of birth (if required for verification)

2.2 Reservation & Stay Data

• Booking dates
• Payment details (encrypted)
• Guest communication history
• Check-in and check-out information

2.3 Property Information (Owners)

• Property address
• Safety certificates
• Licensing status
• Access instructions

2.4 Technical Data

• IP address
• Device type
• Cookies and analytics data
• Usage statistics

3. How We Use Personal Data

We use your data for:

• Processing reservations
• Ensuring safety and reducing fraud
• Communicating with guests during their stay
• Paying owners and invoicing services
• Property maintenance coordination
• Legal compliance
• Improving website performance
• Verifying identities when needed

4. Legal Basis for Processing

We process data based on:

• Contract performance
• Legal obligations
• Legitimate interests (fraud prevention, security, operations)
• User consent (cookies, marketing)

5. Sharing Personal Data

We may share data with:

• Property owners
• Cleaning & maintenance contractors
• Payment processors
• Government authorities (if legally required)
• Technology/booking platforms
• Insurance providers (in case of claims)

We never sell personal data.

6. International Transfers

Our website may be accessed globally, but data is primarily processed in the UK.

7. Data Retention

We store data only as long as necessary:

• Reservation data: 6 years (legal requirement)
• Identification and communication records: 2 years
• Cookies: per browser settings

8. Data Security

We use encryption, secure servers, and access controls to protect all data.

9. Your Rights (UK GDPR)

You may request:

• Access to your data
• Corrections
• Deletion
• Restriction of processing
• Data portability
• Withdrawal of consent

Contact us at: [insert email]

10. Contact

STRAIGHTINN

30 Station Way, Flat 1, SM3 8SQ

Email: [insert email]

2. HOMEOWNER SERVICE AGREEMENT (CONTRACT)

This is a binding agreement between:

STRAIGHTINN, owned by John Harol Cuzcano Santa Cruz, Sole Trader

and

The Property Owner (“Owner”).

1. Services Provided

STRAIGHTINN agrees to provide:

• Cleaning, laundry, and restocking
• Decoration and staging
• Maintenance and minor repairs
• Guest communication (24/7)
• Check-in and check-out management
• Stay monitoring and guest support
• Emergency coordination
• Secure payment handling for reservations

STRAIGHTINN operates as the main point of contact for guests.

2. Owner Responsibilities

Owner agrees to:

• Maintain full property safety compliance (fire, gas, electrical certificates)
• Ensure the property is legally allowed for short-term letting
• Provide accurate and up-to-date information
• Keep all appliances functional and safe
• Maintain valid insurance
• Provide STRAIGHTINN with access (keys/codes)
• Pay STRAIGHTINN monthly for services

3. Payment Structure

3.1 Guest Payments

Guests pay STRAIGHTINN directly for security and fraud prevention.

STRAIGHTINN securely holds the funds, then transfers the rental amount to the Owner.

3.2 Monthly Service Invoice

Owner pays STRAIGHTINN at the end of each month for:

• Operational services
• Cleaning
• Maintenance
• Guest support
• Emergency response

Invoicing occurs monthly; payment due within 7 days.

4. Commission

Owner agrees to pay STRAIGHTINN a commission per night sold, as described in the pricing schedule.

5. Liability

Owner remains legally responsible for:

• Property condition
• Safety compliance
• Damages caused by unsafe equipment
• Structural issues

STRAIGHTINN is responsible only for services it directly performs.

6. Termination

Either party may terminate with 30 days’ notice.

Outstanding invoices must be paid before termination is final.

3. GUEST HOUSE RULES & STAY TERMS

These rules apply to all guests staying at a STRAIGHTINN-managed property.

1. Check-In / Check-Out

• Check-in instructions will be sent by STRAIGHTINN staff.
• Guests must provide valid identification if requested.
• Late check-out must be approved in advance.

2. House Rules

Guests must:

• Respect neighbours and avoid excessive noise
• Maintain cleanliness
• Report damages or issues immediately
• Respect maximum occupancy limits
• Never smoke inside (unless designated area)
• Follow STRAIGHTINN’s guidelines for appliances and safety

3. Prohibited Actions

Guests may not:

• Host parties or events
• Tamper with smoke alarms or fire equipment
• Bring unauthorized pets
• Engage in illegal activities
• Damage or remove property items

Violations may result in immediate eviction without refund.

4. Guest Support

Guests must contact STRAIGHTINN for:

• Emergencies
• Maintenance issues
• Cleaning requests
• Check-in problems
• Questions or support

STRAIGHTINN staff are available 24/7.

5. Damages

Guests are liable for any damages caused during their stay.

Costs may be deducted from a security deposit or charged separately.

4. REFUND & CANCELLATION POLICY
5. Guest Cancellation

Unless specified differently by the individual listing:

• Full refund if cancelled within 48 hours of booking and at least 14 days before check-in
• 50% refund if cancelled up to 7 days before check-in
• No refund if cancelled within 7 days of check-in

2. Owner Cancellation

If an owner cancels a booking:

• STRAIGHTINN will refund the guest in full
• Owner may be charged a cancellation fee

3. Emergencies

In case of:

• Flood
• Fire
• Unsafe conditions
• Utility failure

STRAIGHTINN may relocate or refund guests at management discretion.

5. PAYMENT & COMMISSION POLICY
6. Guest Payments

Guests pay STRAIGHTINN directly through:

• Credit/debit card
• Bank transfer
• Secure online portal

Payments are verified to prevent fraud.

2. Fund Flow
3. Guest pays STRAIGHTINN
4. STRAIGHTINN confirms reservation
5. Funds held securely
6. STRAIGHTINN releases rental amount to the owner

This ensures full protection for both parties.

3. Owner Payments to STRAIGHTINN

Owners pay:

• Monthly service invoices
• Commission fees
• Additional requested services

Payment due within 7 days of invoice.

4. Commission

Commission is calculated per night sold or per property agreement contract.

5. Late Payments

Late payments may result in:

• Late fees
• Pause of services
• Contract suspension